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Trading Terms & Conditions
General
These terms and conditions will apply to all transactions placed online, by
e-mail, telephone or by post with Bulbs4u. Please read carefully before placing
any order. All contracts shall be governed by and construed in accordance with
English Law and any dispute between us will be resolved exclusively in the
courts of England and Wales. Nothing in these terms and
conditions will be deemed to affect your statutory rights. By using this site you
are agreeing to these terms and conditions'. All transactions with Bulbs4u will
be governed by these terms and conditions.
All references to the 'company', 'us' or 'we' will refer to Bulbs4u. All
references to the customer shall mean the person or persons purchasing or
agreeing to purchase goods from the company. All references to the Web Site
shall include reference to all URL's owned by Bulbs4u.
Prices
All prices are shown in pound sterling (£). It is our policy to offer goods at
the most reasonable price possible, however, if, due to circumstances beyond
our control, we deem it necessary to alter any advertised price, we reserve the
right to do so without prior notice.
Orders
We are pleased to accept orders by the following methods. Online transaction (Worldpay
secure server), and postal orders by cheque. . All credit / debit card
transactions are subject to validation checks and are authorised by the card
issuer. Worldpay accept MasterCard, Visa, Delta, Switch and Solo plus many
more. If the issuer of your card refuses to authorise payment to us, we will
not be liable for any delay and / or non-delivery of your order. We are unable
to accept or process any credit/debit card orders without a valid card payment
in the name of the registered cardholder.
Delivery
Items ordered will be delivered as soon as possible in accordance with the
requested delivery service. All delivery charges shown are for 3 to 4 day
delivery of items in stock, to U.K. mainland only. All delivery conditions and
charges are subject to change without prior notice. Every effort is made to
ensure that delivery is made within the estimated time scales and within a
maximum of 10 days. All goods are subject to availability. In the event that we
are unable to supply your goods within 28 days, we will inform you immediately
and advise you of the expected delivery date.
Cancellation
Outstanding orders can be cancelled at any time. In instances where payment has
already been made, an alternative or refund in full for the item(s) concerned
will be given. In the event of any goods delivered by us being damaged in
transit, or failure to match the items ordered by you, then such details must
be notified by you to us within seven working days of receipt. If we receive no
such notification the customer will be deemed to have accepted the items as
satisfactory. We cannot be held liable for any consequential loss caused by
late delivery or failure to deliver by the company's appointed carrier.
Liability in such cases is limited to the value of those items, which are shown
to have not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Bulbs4u as
we aim to offer you excellent quality, value and service at all times. An
invoice marked paid will be dispatched to you for all purchases. This is your
proof of payment and also your guarantee. If you wish to return an item for
exchange or you have decided not to keep it, please contact us within 7 days of
receipt of item. Returned items must be accompanied by a copy of your paid
invoice and, be accompanied by original packaging. Customers should arrange
their own return courier. If, however Bulbs4u, are required to arrange pickup
and return delivery of an item, the full cost of arranging that service will be
deducted from the refunded amount. After we have established that the item is
unused and undamaged, you will be refunded the entire sales price excluding
original cost of delivery, and if applicable, the cost of return service.
Within seven days. All goods must be complete with original packaging. If you
are in any doubt, please contact us.
Products
Bulbs are sold in packs of varying prices and quantities particular to the
variety.
Guarantee
All bulbs offered are guaranteed to arrive in good healthy condition. Due to
the perishable nature of our product we can only offer a refund for unwanted
goods for seven days after receipt. In the event of a claim, please return the bulbs
with a copy of the original invoice to
Bulbs4u.,
1 Skene Street
Strathmiglo, Fife
KY14 7QL
Please clearly identify the problem with the bulbs. All bulbs must be returned
in a clean, dry condition.
Right to Cancel Order
To cancel any item, you can e-mail, telephone, or write to
us quoting your invoice number within seven days of receipt. You must take
reasonable care of the items, and packaging. Goods must be returned to us
within seven days of your notice to cancel. Items may be returned to Bulbs4u,
at the above shown address. All goods are returned at your own expense unless
the item is deemed faulty or incorrect, where we will refund the cost on
receipt of the goods. Should you require your unwanted goods to be collected,
we will deduct the appointed couriers direct costs from the refund given.
Providing the bulbs are received back in an unused
condition, and with all packaging, you will receive a refund within thirty days
of your notice to cancel.
INSURANCE!!
Force Majeure
We will not be liable for non-performances of our obligations caused or
resulting from industrial disputes or any other circumstances beyond the
reasonable control of the company such as act of God, riots, civil commotion,
flood, fire and legislation. If by reason of such circumstances it shall become
impossible within a reasonable time for the company to wholly or partly supply
the items ordered then the customer's liability will be limited to the value of
the items already supplied together with any associated delivery charges.
Content
Any information displayed on our web site(s) or other printed matter by the
company is not regarded to be authoritative or certified as the best practice
and is only considered to be useful supplementary advice to other certified
codes of practice. All information on our web site is updated regularly.
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst
every effort has been made to make them accurate, no responsibility will be
accepted for errors and omissions. We reserve the right to alter our prices and
specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Bulbs4u. until final
payment of all sums owing in respect of those goods has been received in full
by us.
Complaints
Any complaint can be communicated directly to Bulbs4u. We will endeavor to deal
with your complaint within five working days of receipt. In the event where we
cannot resolve your complaint immediately we will advise a likely time scale to
you and keep you informed of any investigation.
Privacy Policy
This privacy policy covers Bulbs4u, its Web sites, and any other method of
selling.
You can browse our site(s) without disclosing any personal data to us. Any
links to third party web sites are covered by the third parties privacy
policies.
We do not automatically log personal data nor do we link information
automatically logged by other means with personal data about specific
individuals.
We will collect and store information about you to allow us to firstly, process
and fulfill any order requirements and secondly to provide you with the best
possible service. We will collect and store any personal data that you may
volunteer whist using our services, e.g.(registration, placing an order or
requesting a catalogue). The information key symbol  is shown wherever we
collect data. All information is collected lawfully and in accordance with the
Data Protection Act 1998.
We will use the data for our own marketing purposes, including market research
and to keep you up to date with any offers or information regarding our stores
or direct sales channels.
The type of information that we will collect will include,
-
Your
title and name
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Known
address
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Contact
telephones numbers
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E-mail
address
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Order
and Payment details
Individuals registering their details online may do so on
the understanding that they are aware of the intended purpose for the
collection of data. They may be sent further information / communication via
email, and post.
Our website contains links to third party websites operating their own terms
and conditions and privacy policies, Bulbs4u. is not responsible for the
policies of any linked third party sites.
Security
We are fully committed to providing full security both through our on-line and
mail order service. We use secure ‘Worldpay’ for our on line transactions to
ensure that your details are safe for all sales transactions with us.
Access to information
We will aim to always hold accurate and up to date information about you. You
can gain access to information that we may hold about you by writing to Bulbs4u
at the address above.
We will provide you with a readable copy of any personal data that we may hold
about you, within thirty days of receipt of your request. We will require proof
of your identity before releasing any data. We will provide the information at
a charge of £10.00 payable with your request.
In instances where you find information that we hold about you to be inaccurate
we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but
will give reasons for our refusal.
If you should have any queries regarding our privacy policy or terms and
conditions, please contact us directly.
If you are currently receiving information from us and would prefer not to,
please email us at info@bulbs4u.co.uk with "No further mailings" in
the subject box. Please provide your invoice number and postcode.
Contact Details
Bulbs4u
1 Skene Street
Strathmiglo, Fife
KY14 7QL,
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